These General Conditions of Sale are contractual and have the force of law. These conditions of sale are concluded on the one hand by the company Gorilla.organic whose head office is located at 222 avenue du Stade – 73700 Bourg-St-Maurice, registered in the Trade and Companies Register of Chambéry under the number 501 098 958 hereinafter referred to as “Gorilla.organic” and managing the gorilla.organic site and, on the other hand, by any natural or legal person wishing to make a purchase via the gorilla.organic website hereinafter referred to as “the buyer”.
Article 1. Subject
These conditions of sale are intended to define the contractual relationship between Gorilla.organic and the buyer and the conditions applicable to any purchase made through the gorilla.organic website. The acquisition of a product through this site implies unreserved acceptance by the purchaser of these conditions of sale, which the purchaser acknowledges having read before ordering. Before any transaction, the buyer declares on the one hand that the purchase of products on the gorilla.organic site is not directly related to his professional activity and is limited to strictly personal use and on the other hand to have full legal capacity , allowing him to commit to these general conditions of sale. Gorilla.organic retains the possibility of modifying these conditions of sale at any time, in order to comply with any new regulations or in order to improve the use of its site. Therefore, the applicable conditions will be those in effect on the date of the order by the buyer.
Article 2. Products
The products offered are those which appear on the gorilla.organic site of the company Gorilla.organic, within the limits of available stocks. Gorilla.organic reserves the right to change the product assortment at any time. Each product is presented on the website in the form of a description showing its main technical characteristics (capacity, use, composition, etc.). The photographs are as accurate as possible but do not bind the Seller in any way. The sale of the products presented on the gorilla.organic site is intended for all buyers residing in countries which fully authorize the entry into their territory of these products.
Article 3. Prices
The prices appearing on the product sheets of the internet catalog and are prices in Euros (€) all taxes included (TTC) taking into account the VAT applicable on the day of the order. Any change in the VAT rate may be reflected in the price of the products. Gorilla.organic reserves the right to modify its prices at any time, it being understood, however, that the price appearing in the catalog on the day of the order will be the only one applicable to the purchaser. The prices indicated do not include delivery costs, invoiced in addition to the price of the products purchased according to the total amount of the order.
Article 4. Order and payment terms
Before any order, the buyer must create an account on the gorilla.organic site. The account creation section is accessible directly from the side menu bar. At each visit, the buyer, if he wishes to order or consult his account (order status, profile, etc.), must identify himself using this information. The company Gorilla.organic offers the buyer to order and pay for its products in several stages, with 1 online payment formula:
– Secure payment by Viva Wallet: the buyer selects the products he wishes to order in the “basket”, modifies if necessary (quantities, references … ), check the delivery address or enter a new one. Then, the shipping costs are calculated and submitted to the buyer. Then, the buyer chooses the payment method of his choice: “Payment by Viva Wallet”. The next step is to check all the information, read and accept these general conditions of sale by checking the corresponding box, then invites them to confirm their order by clicking on the “Confirm my order” button. Finally, the buyer is redirected to the secure Viva Wallet interface in order to securely fill in their Viva Wallet account or personal credit card references.
If payment is accepted, the order is registered and the contract definitively formed. Payment by Viva Wallet account or by credit card is irrevocable. In the event of fraudulent use thereof, the buyer may demand the cancellation of the payment by card, the sums paid will then be credited or returned. The responsibility of the holder of a bank card is not engaged if the disputed payment has been proven to have been made fraudulently, remotely, without physical use of his card. To obtain reimbursement of the fraudulent debit and any bank charges that the operation may have generated, the cardholder must contest, in writing, the debit from his bank, within 70 days of the operation, or even 120 days. if the contract binding him to it so provides. The amounts withdrawn are reimbursed by the bank within a maximum period of one month after receipt of the written objection lodged by the holder. No cost of restitution of sums can be charged to the holder. The confirmation of an order implies acceptance of these conditions of sale, the recognition of having full knowledge of them and the waiver of its own conditions of purchase. All the data provided and the recorded confirmation will constitute proof of the transaction. If the buyer has an e-mail address and if he has entered it on his order form, Gorilla.organic will send him confirmation of the registration of his order by e-mail. If the buyer wishes to contact Gorilla.organic, he can do so either by mail to the following address: Gorilla Organic – 222 avenue du Stade – 73700 Bourg-St-Maurice; either by email at the following address: contact@gorilla.organic, or by phone at 06 33 48 23 90.
Article 5. Retention of title
Gorilla.organic retains full ownership of the products sold until full payment of the price, in principal, costs and taxes included.
Article 6. Withdrawal
Under Article L121-20 of the Consumer Code, the buyer has a period of fourteen working days from the delivery of their order to exercise their right of withdrawal and thus return the product. to the seller for exchange or refund without penalty, with the exception of return costs.
Article 7. Delivery
Deliveries are made to the address indicated on the order form, which can only be in the agreed geographic area. Orders are made by a carrier chosen by Gorilla.organic. Delivery times are only indicative; if these exceed thirty days from the order, the sales contract may be terminated and the buyer reimbursed. Gorilla.organic may provide the purchaser with the tracking number of their package by e-mail. The buyer is delivered to his home. If the buyer is absent, he will receive a calling card from the carrier telling him how to collect his package. The risks associated with transport are the responsibility of the purchaser from the moment the items leave the premises of the company Gorilla.organic. The buyer is required to check in the presence of the deliverer, the condition of the packaging of the goods and their contents on delivery. In the event of damage during transport, any protest must be made to the carrier within three days of delivery.
Article 8. Guarantee
All the products supplied by the company Gorilla.organic benefit from the legal guarantee provided for by articles 1641 and following of the Civil Code. In the event of non-compliance of a product sold, it can be returned to Gorilla.organic who will take it back, exchange it or refund it. All complaints, requests for exchange or refund must be made by post to the following address: Gorilla Organic – 222 avenue du Stade – 73700 Bourg-St-Maurice, within thirty days after delivery.
Article 9. Liability
Gorilla.organic, in the distance selling process, is bound only by an obligation of means. It cannot be held liable for damage resulting from the use of the Internet network such as loss of data, intrusion, virus, interruption of service, or other unintentional problems.
Article 10. Intellectual property
All elements of the gorilla.organic site are and remain the intellectual and exclusive property of Gorilla.organic. No one is authorized to reproduce, exploit, or use for any purpose whatsoever, even partially, elements of the site whether in the form of a photo, logo, visual or text.
Article 11. Personal data
These General Conditions of Sale constitute a legally binding agreement between Gorilla Organic Ltd, whose registered office is at 30 Crown Place, London, EC2A 4EB, United Kingdom, registered in England and Wales (hereinafter referred to as “Gorilla Organic”, “we”, or “us”), and any natural or legal person purchasing goods via the gorilla.organic website (hereinafter referred to as “the Buyer” or “you”).
Article 1 – Purpose
These conditions define the contractual relationship between Gorilla Organic and the Buyer and set out the conditions applicable to any purchase made through the gorilla.organic website. Purchasing a product implies full and unconditional acceptance of these Terms and Conditions, which the Buyer acknowledges having read and understood before placing an order.
Gorilla Organic reserves the right to modify these Terms at any time to reflect changes in law or business practice. The applicable version is that which was in force on the date of the Buyer’s order.
Article 2 – Products
Products available for purchase are those displayed on the gorilla.organic website, subject to availability. Product descriptions and images are for guidance only and are not contractually binding. Gorilla Organic reserves the right to change its product range at any time.
Article 3 – Prices
Prices are shown in Pounds Sterling (£) and include all applicable UK taxes (including VAT). Delivery costs, if any, are displayed separately before checkout. Prices may change without notice, but the price confirmed at order placement will apply.
Article 4 – Orders and Payment
Orders must be placed via the gorilla.organic website using a registered customer account. Payment is accepted by Viva Wallet or other secure card methods. Once payment is authorised, the order becomes binding. In case of unauthorised or fraudulent use of a card, UK banking regulations protect the cardholder, and a refund may be sought via the issuing bank.
For assistance, contact us via:
Post: Gorilla Organic Ltd, 30 Crown Place, London, EC2A 4EB
Email: contact@gorilla.organic
Article 5 – Retention of Title
Products remain the property of Gorilla Organic until payment has been received in full.
Article 6 – Right of Withdrawal
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Buyer has 14 calendar days from receipt of goods to cancel the contract without giving any reason. The Buyer must return the goods at their own cost unless the product is faulty or misdescribed. A refund will be issued within 14 days of receipt of the returned goods.
Article 7 – Delivery
Goods are delivered to the address specified by the Buyer. Estimated delivery times are indicative. If delivery exceeds 30 days, the Buyer may cancel the order and obtain a full refund. Risk transfers to the Buyer upon delivery. The Buyer must inspect goods and report transport damage within 3 working days.
Article 8 – Warranty
Products are covered by statutory consumer rights under the Consumer Rights Act 2015. If goods are faulty or not as described, the Buyer may request a repair, replacement, or refund by writing to Gorilla Organic Ltd at the address above within 30 days of delivery.
Article 9 – Liability
Gorilla Organic shall not be liable for indirect, incidental, or consequential losses arising from product use or website access. We are not responsible for interruptions, data loss, or other technical issues beyond our reasonable control.
Article 10 – Intellectual Property
All content on the gorilla.organic website (including text, images, logos, and design) remains the exclusive property of Gorilla Organic Ltd. No material may be reproduced or distributed without prior written consent.
Article 11 – Privacy Policy
11.1 – Introduction
Gorilla Organic Ltd is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
11.2 – Data Collected
We may collect: identification and contact details (name, address, phone number, email), payment information (processed securely by our payment provider; we do not store card details), order history and preferences, website usage data (via cookies and analytics).
11.3 – Purpose of Processing
Data is used for processing and fulfilling orders, managing customer accounts and communication, marketing (only with your explicit consent), improving our services and website functionality, and legal compliance and fraud prevention.
11.4 – Legal Basis for Processing
Processing is based on performance of a contract, legitimate interests, legal obligations, and consent.
11.5 – Data Retention
We retain personal data only as long as necessary for the purposes above or as required by law (typically 6 years for accounting records).
11.6 – Data Security
We use secure servers, encryption, and restricted access to protect personal data.
11.7 – Data Sharing
We do not sell your personal data. We may share it with trusted third parties (e.g., delivery partners, payment providers) solely for the purpose of fulfilling your order or providing services.
11.8 – Your Rights
Under the UK GDPR you have the right to access, correct, or erase your data; restrict or object to processing; data portability; and withdraw consent at any time. To exercise your rights, contact:
Data Protection Officer
Gorilla Organic Ltd
30 Crown Place, London, EC2A 4EB
Email: contact@gorilla.organic
If you are dissatisfied with our response, you may contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.
Article 12 – Cookie Policy
12.1 – What Are Cookies
Cookies are small text files stored on your device when you visit our website. They help us improve site performance and personalise your experience.
12.2 – Types of Cookies Used
Essential Cookies: Required for website operation (e.g. checkout process).
Analytical Cookies: Collect anonymous statistics on site use (e.g. Google Analytics).
Functional Cookies: Remember your preferences (e.g. language, login status).
Marketing Cookies: Used to deliver relevant ads (only with your consent).
12.3 – Managing Cookies
When you first visit our site, you can accept or reject non-essential cookies via the cookie banner. You can also manage or delete cookies in your browser settings at any time. Note: Disabling cookies may affect website functionality.
Article 13 – Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. Any dispute shall be subject to the exclusive jurisdiction of the English courts.
Company Details
Gorilla Organic Ltd
Registered Address: 30 Crown Place, London, EC2A 4EB, United Kingdom
Email: contact@gorilla.organic
