{"id":477,"date":"2025-01-15T18:59:20","date_gmt":"2025-01-15T18:59:20","guid":{"rendered":"https:\/\/gorilla.organic\/en\/?page_id=477"},"modified":"2025-10-17T15:05:38","modified_gmt":"2025-10-17T15:05:38","slug":"returns-refunds","status":"publish","type":"page","link":"https:\/\/gorilla.organic\/en\/returns-refunds\/","title":{"rendered":"Returns\/Refunds"},"content":{"rendered":"\n<p>At Gorilla Organic Ltd, we strive to ensure you are completely satisfied with your purchase. However, if you&nbsp;encounter&nbsp;any issues with your order, please follow the steps below for a smooth resolution.&nbsp;<br>&nbsp;<br><strong>1. Notification of Issues<\/strong>&nbsp;<\/p>\n\n\n\n<p>If there is a problem with your order or product, you must&nbsp;notify us&nbsp;within 7 days of receiving your package.&nbsp;<\/p>\n\n\n\n<p>Please contact our customer support team at\u00a0contact@gorilla.organic\u00a0or call +44 (0)20 7946 0990 with the following information:\u00a0<br><br>\u2022 Your order number\u00a0<br>\u2022 A description of the issue\u00a0<br>\u2022 Photos of the product(s), if applicable\u00a0<br>\u00a0<br><strong>2. Returning the Product<\/strong>\u00a0<\/p>\n\n\n\n<p>Once your issue has been acknowledged, you will need to return the product to us. All returned items must be in their original packaging and unused\u00a0condition, unless\u00a0the issue relates to a product defect or quality concern.\u00a0<br>\u00a0<br>Return Address:\u00a0<br>Gorilla Organic Ltd\u00a0<br>30 Crown Place\u00a0<br>London\u00a0<br>EC2A 4EB\u00a0<br>United Kingdom\u00a0<br>\u00a0<br>Please note:\u00a0<br>\u2022 Customers\u00a0are responsible for\u00a0return shipping costs unless the return is due to our error or a defective item.\u00a0<br>\u2022 We recommend using a tracked shipping method as we cannot be held responsible for items lost in transit.\u00a0<br>\u00a0<br><strong>3. Refund or Credit<\/strong>\u00a0<br>\u00a0<br>Upon receiving and inspecting the returned item(s), we will issue either:\u00a0<br>\u2022 A refund to the original payment method, or\u00a0<br>\u2022 A store credit for the value of the product(s), which can be used toward future purchases.\u00a0<br>\u00a0<br>Refunds will typically be processed within 10 business days after we receive the returned items.\u00a0<br>\u00a0<br><strong>4. Important Notes<\/strong>\u00a0<br>\u00a0<br>\u2022 Returns are not accepted after 7 days from the date of delivery.\u00a0<br>\u2022 Products that have been opened, used, or\u00a0tampered with\u00a0cannot be returned unless they are defective.\u00a0<br>\u2022 Clearance and sale items are final sale and cannot be returned or exchanged.\u00a0<br>\u2022 For hygiene and safety reasons, certain products (e.g.,\u00a0opened\u00a0food or skincare items) cannot be returned.\u00a0<br>\u00a0<br>If you have any questions about our\u00a0returns\u00a0process, feel free to reach out to us at\u00a0contact@gorilla.organic. We are here to help.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>At Gorilla Organic Ltd, we strive to ensure you are completely satisfied with your purchase. However, if you&nbsp;encounter&nbsp;any issues with your order, please follow the steps below for a smooth resolution.&nbsp;&nbsp;1. Notification of Issues&nbsp; If there is a problem with your order or product, you must&nbsp;notify us&nbsp;within 7 days of receiving your package.&nbsp; Please contact&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","inline_featured_image":false,"footnotes":""},"class_list":["post-477","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/gorilla.organic\/en\/wp-json\/wp\/v2\/pages\/477","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gorilla.organic\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gorilla.organic\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gorilla.organic\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gorilla.organic\/en\/wp-json\/wp\/v2\/comments?post=477"}],"version-history":[{"count":5,"href":"https:\/\/gorilla.organic\/en\/wp-json\/wp\/v2\/pages\/477\/revisions"}],"predecessor-version":[{"id":731,"href":"https:\/\/gorilla.organic\/en\/wp-json\/wp\/v2\/pages\/477\/revisions\/731"}],"wp:attachment":[{"href":"https:\/\/gorilla.organic\/en\/wp-json\/wp\/v2\/media?parent=477"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}