At Gorilla Organic Ltd, we strive to ensure you are completely satisfied with your purchase. However, if you encounter any issues with your order, please follow the steps below for a smooth resolution. 
 
1. Notification of Issues 

If there is a problem with your order or product, you must notify us within 7 days of receiving your package. 

Please contact our customer support team at contact@gorilla.organic or call +44 (0)20 7946 0990 with the following information: 

• Your order number 
• A description of the issue 
• Photos of the product(s), if applicable 
 
2. Returning the Product 

Once your issue has been acknowledged, you will need to return the product to us. All returned items must be in their original packaging and unused condition, unless the issue relates to a product defect or quality concern. 
 
Return Address: 
Gorilla Organic Ltd 
30 Crown Place 
London 
EC2A 4EB 
United Kingdom 
 
Please note: 
• Customers are responsible for return shipping costs unless the return is due to our error or a defective item. 
• We recommend using a tracked shipping method as we cannot be held responsible for items lost in transit. 
 
3. Refund or Credit 
 
Upon receiving and inspecting the returned item(s), we will issue either: 
• A refund to the original payment method, or 
• A store credit for the value of the product(s), which can be used toward future purchases. 
 
Refunds will typically be processed within 10 business days after we receive the returned items. 
 
4. Important Notes 
 
• Returns are not accepted after 7 days from the date of delivery. 
• Products that have been opened, used, or tampered with cannot be returned unless they are defective. 
• Clearance and sale items are final sale and cannot be returned or exchanged. 
• For hygiene and safety reasons, certain products (e.g., opened food or skincare items) cannot be returned. 
 
If you have any questions about our returns process, feel free to reach out to us at contact@gorilla.organic. We are here to help.